Refund Policy

Thank you for choosing VastraAI. We value your trust in our platform and are committed to providing you with the best experience possible. This Refund Policy outlines the terms and conditions for refunds related to our premium SaaS subscription service.

1. Eligibility for Refunds

Refunds are applicable only under the following circumstances:

• Technical Issues: If you experience significant technical issues with our platform that prevent you from using its core features, and we are unable to resolve the issue within a reasonable timeframe.
• Billing Errors: If you are mistakenly charged for a subscription or billed incorrectly.

2. Non-Refundable Cases

We do not provide refunds under the following scenarios:

• Failure to use the platform during the subscription period.
• Cancellation of a subscription after renewal.
• Downgrading from a premium plan to a free or lower-tier plan.
• Dissatisfaction with features that were clearly outlined before purchase.

3. Refund Request Process

To request a refund, please follow these steps:

• Contact our support team at support@vastraai.com within 14 days of the billing date.
• Provide the following details:
  • Your account email address.
  • Date of subscription or renewal.
  • A detailed explanation of the issue or reason for the refund request.
• Allow us up to 7 business days to review your request and respond with a resolution.

4. Refund Method

Approved refunds will be processed back to the original payment method used during the purchase. Please note that the time taken for the refund to reflect in your account may vary depending on your payment provider.

5. Cancellation Policy

You can cancel your subscription at any time through your account settings. Cancellation will prevent future charges, but it does not result in a refund for the remaining subscription period unless eligible under the criteria outlined above.

6. Contact Us

If you have any questions about this Refund Policy or need assistance, please reach out to our support team at support@vastraai.com.

This Refund Policy is effective as of [Insert Date]. VastraAI reserves the right to update or modify this policy at any time. Please check this page regularly for updates.